Help centre
FAQs
Answers to the questions we hear most often.
Orders & Delivery
How do I place an order?
Choose your products, add them to the cart and follow the checkout steps. You will receive a confirmation email as soon as the order is placed.
How long does delivery take?
Most orders arrive within three to five working days. The estimated delivery time is shown at checkout, and you can follow your order from your account.
Payments
Which payment methods do you accept?
We accept cards and the other online methods shown at checkout. Your payment details are handled by the payment provider and are never stored on our servers.
Is my payment secure?
Yes. Payments go through secure, encrypted connections with trusted payment providers, and we never see or keep your full card number.
How long does a refund take?
Approved refunds are paid back to the original payment method. The time it takes to reach you depends on your bank or payment provider.
Returns & Refunds
What is your return policy?
If you are not happy with a product, tell us within the return period and we will arrange a return or exchange. Please see our Refund & Cancellation Policy for the details.
How long does a refund take?
Approved refunds are paid back to the original payment method. The time it takes to reach you depends on your bank or payment provider.
Account & Support
I forgot my password. What should I do?
On the sign-in page choose "Forgot password", enter your email address and we will send you a link to set a new one.
How do I contact support?
Open a support ticket from your account, use the chat button on the website, or send us a message from the contact page. We reply as soon as we can.
Still have a question?
We are happy to help. Send us a message and we will get back to you.